Loyalty Engine

Great service, so guests come back more often and bring their friends.

Service that runs smoothly whoever's on shift, problems that come to you before they become reviews, and regulars who feel like regulars.

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Without this

Sound familiar?

  • A regular who came every Friday hasn't been in since the summer, and nobody noticed.
  • Someone has a bad night and you only find out from a one-star review.
  • The new starter on a Saturday doesn't know how you close up.

Service that runs smoothly

See every booking and table on one screen. Seat walk-ins in seconds.

  • Send orders to the kitchen in rounds, and see what's ready to go out
  • Opening, closing and service checklists, so it's done right whoever's on shift
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Problems come to you first

Every guest is asked how it was.

  • If something went wrong, you hear about it before it's a one-star review
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Regulars feel like regulars

Your regulars recognised.

  • Happy guests get an easy reason to bring their friends
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Loyalty Engine

What's included.

Each part is set up for you, and we make the changes whenever you ask.

  • Bookings and tables on one screen

    See every booking and table on one screen. Seat walk-ins and assign tables in seconds.

  • Orders to the kitchen in rounds

    Send orders to the kitchen in rounds, with notes, and see what's ready to go out.

  • Service checklists

    Opening, closing and service checklists, so it's done right whoever's on shift.

  • Feedback after every visit

    A short message after each visit or order asks how it was.

  • Problem alerts

    A low score comes straight to you, so you can put it right in private.

  • Regulars recognised

    Your regulars recognised by how often they come in.

  • Referral requests

    Happy guests get an easy reason to bring their friends.

Every plan includes all three engines, and your AI team running them. See the plans.

How it works

Set up for you. Running every day.

  1. We set it up

    Your bookings and tables on one screen, and your opening, closing and service checklists.

  2. Every guest is asked how it was

    After each visit or order, guests are asked how it went. Anything that wasn't right comes straight to you.

  3. Regulars feel like regulars

    Your regulars are recognised, and happy guests get an easy reason to bring their friends.

For example

A guest waited too long for her food and said so in the message after her visit. The owner rang her the next day, before it became a one-star review.